Returns & Exchanges
At KIWI design, we stand by the quality of our VR accessories and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your gear isn't the perfect fit for your setup, we are here to help with a straightforward return or exchange process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components, manuals, and protective materials are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or send the package to our designated return center using a trackable shipping service.
Inspection and Refund
Once our technicians verify the condition of the returned electronics, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing