Frequently Asked Questions
Everything you need to know about your KIWI design experience.
What is the typical shipping time for orders?
Standard shipping usually takes 3-7 business days within the United States. International shipping times vary by destination but generally range from 7-15 business days.
Do your VR accessories come with a warranty?
Yes, all KIWI design products are covered by an 18-month warranty against manufacturing defects to ensure your gear remains in top performance.
What is your return policy for electronics and accessories?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How do I know if an accessory is compatible with my VR headset?
Each product page features a detailed compatibility list. Most of our products are specifically engineered for Meta Quest 2, Quest 3, and Valve Index systems.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
How can I track my package after it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.